Refund policy

Due to the personal nature of skincare products, we maintain a strict hygiene policy.

• Eligibility: Returns or exchanges are only accepted if the product received is damaged, defective, or incorrect.

• Window: You must report the issue within 48 hours of delivery.

• Condition: Items must be unopened, unused, and in their original packaging.

• Process: To initiate a return, please email us at adora7140@gmail.com or WhatsApp us at 03219838600 with photos of the issue.

• Refunds: If approved, a refund will be processed to your original payment method or via bank transfer within 7-10 business days.